Welcome, fellow garden enthusiasts! At Sun PolliBloom, we are dedicated to bringing the joy of sustainable gardening right to your doorstep, no matter where you are. We understand the excitement of receiving new plants and the importance of them arriving healthy and ready to thrive. Our shipping and returns policies are designed with your satisfaction and the well-being of our plants in mind.

Shipping Information

We ship our plants and bulbs with the utmost care to ensure they arrive in perfect condition, ready to transform your garden into a pollinator’s paradise.

Order Processing

Please allow 1-2 business days for us to carefully process and prepare your order for shipment. Each plant is lovingly inspected and packaged by our team.

Shipping Methods & Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (10-15 business days after shipping): We use trusted carriers like DHL or FedEx for fast and reliable delivery. The flat-rate shipping fee is $12.95.
  • Free Shipping (15-25 business days after shipping): For orders over $50, we offer free shipping via EMS. This is a great economical choice for larger orders.

Please note: We are unable to ship to certain remote locations and parts of Asia. You will be notified during checkout if your location is eligible for delivery.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your garden treasures on their journey to you!

Our Returns & Exchanges Policy

We stand behind the quality of our plants. However, we also recognize that live products have unique needs. Our policy is designed to be fair to both you and the plants.

Eligibility

We happily accept returns and exchanges within 15 days of your order’s delivery date. To be eligible, the item must be:

  • In the same condition as when you received it.
  • In its original packaging with all tags still attached.
  • Unplanted and not removed from its original container.
Important Note on Non-Returnable Items: To ensure the health and sustainability of our plants, we cannot accept returns or exchanges on the following products due to their highly perishable nature:
  • All Flower Bulbs (including Allium, Crocus, Daffodil, and others)
  • Cacti and Succulents
  • Any live plant that shows signs of being planted or removed from its original container.

How to Initiate a Return or Exchange

Follow these simple steps to start the process:

  1. Contact Us: Email our friendly customer care team at [email protected] within the 15-day window. Please include your order number and reason for return.
  2. Get Authorization: We will respond with instructions and provide you with a Return Authorization Number (RAN).
  3. Pack Securely: Securely package the item in its original packaging. Clearly write the RAN on the outside of the box.
  4. Ship to Us: Mail the package to our nursery at:

    Sun PolliBloom Shop
    735 West Treadwell Street
    Fayetteville, US 72701

Refund Information

Once we receive and inspect your returned item, we will send you an email notification of approval or rejection.

  • Approval & Timing: If approved, your refund will be processed within 5-7 business days.
  • Refund Methods:
    • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded directly to your original card.
    • PayPal: Refunded directly to your PayPal account.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the new item to you.

We’re Here to Help!

Your gardening success is our top priority. If you have any questions at all about shipping, returns, or your plants, please don’t hesitate to reach out to us at [email protected].

Thank you for helping us grow a more sustainable world, one garden at a time.

Happy Gardening,
The Sun PolliBloom Team